Practice Services
Urgent Appointments/visits
If you have a problem that will not wait for a routine appointment or visit then the practice nurse will discuss your problems and if necessary she will make arrangement for you to be seen at the Same Day Treatment Centre at Quayside or Accident and emergency Centre at Medway Maritime Hospital on the same day.
Sick Children
Will always be seen as soon as possible if brought to the surgery
(THIS MAY BE QUICKER THAN A VISIT)
If in doubt about bringing your child out, please phone the surgery first and the doctors can advise.
Telephone Advice
If you want advice from the doctor or the nurse over the telephone, the best time to ring is between 12.00 – 12.30pm on weekdays (you may be asked to phone back if they are consulting), alternatively you can pre-book a telephone consultation where an appointment is available.
Home Visit
Are for those who are housebound or too ill to go out. Otherwise please try to come to one of the surgeries. If you need a house visit, phone before 10.30am if possible. This will help the doctor to plan his rounds and avoid unnecessary delays. If you require a visit before surgery, please phone as soon as possible.
Repeat Prescription
You may obtain your repeat prescriptions by giving 48 hours’ notice. The tear-off copy on your computer prescription can be used by ticking off those items required. You can also post you request and if you enclose a stamped addressed envelope, we will return your prescription to you.
Unfortunately prescriptions cannot be taken over the telephone.
New Patients
All new patients registering with the practice are invited to make an appointment to see the practice nurse for a health check. Please make every effort to keep this appointment as this gives us and you an opportunity to know you as well as about any medical needs including medications.
Test Results
Please ring the surgery after 4.00pm or in the morning between 12.00 and 12.30pm. It is important that you check the results of any test or investigation you have undertaken. PLEASE DO NOT ASSUME THE TEST IS NORMAL UNLESS ADVISED.
Information will be given by a member of staff after speaking with a doctor. In order to maintain confidentiality, we can only give details to patients themselves or to the parents of children. Its is often a good idea to discuss the significance of the result with your doctor and the doctor may ask you to make a follow up appointment for this reason. Enquires about tests ordered by the hospital should usually be directed to the Consultant’s secretary at the hospital.
Welcome to Dr O. S. Singh & Partners
Lordswood Community Healthy Living Centre, Sultan Road, Chatham, Kent ME5 8TJ
