Practice Charter

Practice Responsibilities 

 You will be treated as an individual and afforded courtesy and respect at all times.You have the right to be treated confidentially.Respect for religious and cultural beliefs will be honoured.Normally we shall answer the telephone promptly and courteously.You have the right to information about your own health (illness and treatment, possible side effects, prevention of recurring illness, etc.). We will offer medical advice and information for promotion of good health. You have the right to see your own medical records subject to the limitations of the law. A charge may be made.Home visits will be made when requested and if a doctor feels that you are not well enough to attend the surgery. The final decision rests with the doctor.We may give you test results when you telephone the surgery for them or you may be asked to make an appointment with the doctor to discuss them.On registering as a new patient you will be offered a health check with the nurse. Thereafter you will be entitled to a routine health check every three years or annually after you reach your 75th birthday.If your doctor believes that you need a second opinion then they will arrange this. You will be given a time to see a doctor in accordance with the system used in this practice. If there is a substantial delay for any reason, you will be given an explanation.Repeat prescriptions will normally be ready for collection from the surgery within 48 hours (excluding weekends or bank holidays).Routine referral letters for hospital appointments will normally be dispatched within five working days of the referral being agreed with the doctor. Urgent referrals may be faxed, telephoned or provided as a hand-written note for the patient to take to hospital. 

 

Patient Responsibilities 

 We ask that you treat our doctors and all practice staff with courtesy and respect. The first hour of the morning can be extremely busy. Please keep telephone calls brief. If possible, leave routine calls until later in the day.You are responsible for your own health and that of your children. Please take the advice given to you at the practice.Please inform us as soon as possible of any change of address or phone number.Please speak to a member of the practice staff if you wish to see your medical records. This can then be arranged with your doctor. There may be a fee payable. Please contact the surgery before 10.30am if you wish to request a home visit. Please only contact the out of hours service if it is truly necessary. If tests are arranged for you, please ask the doctor or a member of staff about obtaining the results.Remember that you are free to discuss any medical matter with the doctor, including asking for a second opinion.Please let us know if you are unable to keep an appointment. We can then offer that appointment to someone else.Please read the information in this booklet about how to obtain a repeat prescription.

Reception: 01634 337443